48-hour cancellation policy: This applies to all private lessons. There are no make-ups for group lessons unless we have inclement weather or a Tennis With Cole emergency. Please give Tennis With Cole notice via e-mail and text if you cannot attend the pre-scheduled lesson so a make-up can be scheduled. If Tennis With Cole receives notice in less than 48 hours or no notice at all, your pre-scheduled lesson is considered used.
Time minimum per week policy: A 1 hour private lesson per week and or 1 hour group lesson per week are required, unless health, budget, maturity or safety concerns determine otherwise. It is recommended to have a weekly private and group lesson to insure adequate progress.
Make-up policy: This applies to all private lessons. A make-up must be completed within 7 days of the pre-scheduled lesson and is subject to availability.
Inclement weather or Tennis With Cole emergency cancellation policy: In these instances where Tennis With Cole cancels a make-up will be provided or a lesson credit will be applied.
Payment policy: Payments are due in full prior to the service being rendered.
Refund policy: All lessons are non-transferable and non-refundable.
Late policy: Tennis With Cole will wait 15 minutes after the scheduled time for the client(s) to arrive for their lesson. If the client(s) have not arrived after the 15 minutes the lesson is considered used.
Expiration policy: All lessons expire within 3 months of purchase.
Behavior policy: Tennis With Cole provides students a safe and positive learning environment. Each student must abide by all Tennis With Cole rules and behave in a socially appropriate manner. Unacceptable behavior may result in dismissal from the program without a refund.
In consideration for being allowed to participate in The Tennis With Cole Program (The Tennis With Cole Program includes private lessons, semi-private lessons, group lessons, camps, tournaments and special events), I waive my right to sue and release Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) from liability for, and from, any and all claims, including claims of negligence, resulting in any physical injury or illness, (including death) or any economic loss I or my child may suffer from in The Tennis With Cole Program, or any events incidental to The Tennis With Cole Program, including travel to and from The Tennis With Cole Program.
I am voluntarily participating in The Tennis With Cole Program. I understand that there are risks associated with my participation in The Tennis With Cole Program, such as physical or psychological injury, illness, disfigurement, temporary or permanent disability, death or economic loss. These injuries or outcomes may arise from my own or others’ actions, inactions, or negligence, or the condition of The Tennis With Cole Program location, facility or equipment. Nonetheless, I assume all risks of my participation in The Tennis With Cole Program, whether known or unknown to me, including travel to and from The Tennis With Cole Program and any events incidental to The Tennis With Cole Program.
I agree to hold Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) harmless from any and all claims, liabilities and costs, including attorney’s fees, as a result of my participation in The Tennis With Cole Program, including loss or damage to my personal property or Tennis With Cole property. If Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) incur any of these types of expenses or losses, I agree to reimburse them 100%.
If I or my child needs medical treatment as a result of my participation in The Tennis With Cole Program, I agree to be financially responsible for any costs incurred as a result of the treatment. I hereby authorize the diagnosis and treatment by a qualified and licensed medical professional, of the child or myself, in the event of a medical emergency, which in the opinion of the attending medical professional, requires immediate attention to prevent further endangerment of my life or my child's, physical disfigurement, physical impairment, or other undue pain, suffering or discomfort, if delayed. Permission is hereby granted to the attending physician to proceed with any medical or minor surgical treatment, x-ray examination and immunizations for me or my child. In the event of an emergency arising out of serious illness, the need for major surgery, or significant accidental injury, I understand that every attempt will be made by the attending physician to contact me in the most expeditious way possible. This authorization is granted only after a reasonable effort has been made to reach me. Permission is also granted to Tennis With Cole its employees, officers, volunteers and agents (collectively Tennis With Cole) to provide the needed emergency treatment prior to the child’s admission to the medical facility. This release is authorized and executed of my own free will, with the sole purpose of authorizing medical treatment under emergency circumstances, for the protection of life and limb of me or my child, in my absence.
I hereby give my permission for Tennis With Cole to use my and/or my child’s photographs/images/videos and/or audio recordings in its promotions, advertisements, websites and other media platforms. I understand that Tennis With Cole has exclusive rights to these visual and audio recordings.
I understand that this document is written broadly and inclusive as legally permitted by the State of California. I agree that if any portion is held invalid or unenforceable, I will continue to be bound by the remaining terms.
I am 18 years of age or older. I have read this document and agree to all of the policies, terms and conditions and am signing it freely. I understand the legal consequences of signing this document including a) releasing Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) from all liability, b) waiving my right to sue Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole), and c) assuming all risks of participating in The Tennis With Cole Program and any events incidental of The Tennis With Cole Program.
I am the participant, the parent or legal guardian of the participant. I have read this document, and am agreeing to it freely. I allow the participant to participate in The Tennis With Cole Program. I understand that I am responsible for my child’s actions and or my own actions as a participant described in this document. By acknowledging, signing, selecting agree or checking the box, I am delivering an electronic signature that will have the same effect as an original manual paper signature. The electronic signature will be equally as binding as an original manual paper signature.