*Private and semi-private lesson 48-hour cancellation and make-up policy: This applies to all private lessons and semi-private lessons NOT group lessons. In the event you need to cancel, please give Tennis With Cole notice via e-mail and text in 48 hours or more of the pre-scheduled lesson so a make-up can be arranged. If Tennis With Cole receives notice in less than 48 hours of the pre-scheduled lesson or no notice at all, your pre-scheduled lesson is considered used. Tennis With Cole reserves the right to shorten a semi-private lesson in the event only one student participates.*Please note, locations may have different cancellation policy’s. If that is the case, Tennis With Cole will provide an addendum prior to services being rendered.
Group lesson cancellation and make-up policy: There are NO make-ups for group lessons unless Tennis With Cole cancels due to inclement weather or has a personal emergency. Unfortunately there are no make-ups available for sickness as the class has already been taught.
Inclement weather or Tennis With Cole personal emergency cancellation policy: In these instances where Tennis With Cole cancels a make-up will be provided or a lesson credit applied. Tennis With Cole uses www.weather.gov and www.airnow.gov to determine cancelations. Services are canceled if the temperature exceeds 100 degrees or the Air Quality Index is above 150. You will be notified if services are canceled.
Payment policy: Payments are due in full once a service is provided unless otherwise agreed upon (directly after the first lesson). Accounts not paid within the terms of this policy may be subject a PayPal service fee and interest charges of 1.2% for every month payment is not received not to exceed 10% per year.
Refund policy: All lessons are non-transferable and non-refundable.
Additional fees: PayPal fee: A 5% charge will be added to the invoice. Travel fee: A $10 charge per lesson may be added to the invoice.
Late policy: Tennis With Cole will wait 15 minutes after the scheduled time for the client(s) to arrive for their lesson. If the client(s) have not arrived after the 15 minutes the lesson is considered used.
Expiration policy: All lessons expire within 4 months of purchase.
Behavior policy: Tennis With Cole provides students a safe and positive learning environment. Each student must abide by all Tennis With Cole rules and behave in a socially appropriate manner. Unacceptable behavior may result in dismissal from the program without a refund.
In consideration for being allowed to participate in The Tennis With Cole Program (The Tennis With Cole Program includes private lessons, semi-private lessons, group lessons, camps, tournaments and special events), I waive my right to sue and release Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) from liability for, and from, any and all claims, including claims of negligence, resulting in any physical injury or illness, (including death) or any economic loss I or my child may suffer from in The Tennis With Cole Program, or any events incidental to The Tennis With Cole Program, including travel to and from The Tennis With Cole Program.
I am voluntarily participating in The Tennis With Cole Program. I understand that there are risks associated with my participation in The Tennis With Cole Program, such as physical or psychological injury, illness, disfigurement, temporary or permanent disability, death or economic loss. These injuries or outcomes may arise from my own or others’ actions, inactions, or negligence, or the condition of The Tennis With Cole Program location, facility or equipment. Nonetheless, I assume all risks of my participation in The Tennis With Cole Program, whether known or unknown to me, including travel to and from The Tennis With Cole Program and any events incidental to The Tennis With Cole Program.
I agree to hold Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) harmless from any and all claims, liabilities and costs, including attorney’s fees, as a result of my participation in The Tennis With Cole Program, including loss or damage to my personal property or Tennis With Cole property. If Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) incur any of these types of expenses or losses, I agree to reimburse them 100%.
If I or my child needs medical treatment as a result of my participation in The Tennis With Cole Program, I agree to be financially responsible for any costs incurred as a result of the treatment. I hereby authorize the diagnosis and treatment by a qualified and licensed medical professional, of the child or myself, in the event of a medical emergency, which in the opinion of the attending medical professional, requires immediate attention to prevent further endangerment of my life or my child's, physical disfigurement, physical impairment, or other undue pain, suffering or discomfort, if delayed. Permission is hereby granted to the attending physician to proceed with any medical or minor surgical treatment, x-ray examination and immunizations for me or my child. In the event of an emergency arising out of serious illness, the need for major surgery, or significant accidental injury, I understand that every attempt will be made by the attending physician to contact me in the most expeditious way possible. This authorization is granted only after a reasonable effort has been made to reach me. Permission is also granted to Tennis With Cole its employees, officers, volunteers and agents (collectively Tennis With Cole) to provide the needed emergency treatment prior to the child’s admission to the medical facility. This release is authorized and executed of my own free will, with the sole purpose of authorizing medical treatment under emergency circumstances, for the protection of life and limb of me or my child, in my absence.
I hereby give my permission for Tennis With Cole to use my and/or my child’s photographs/images/videos and/or audio recordings in its promotions, advertisements, websites and other media platforms. I understand that Tennis With Cole has exclusive rights to these visual and audio recordings.
I understand that this document is written broadly and inclusive as legally permitted by the State of California. I agree that if any portion is held invalid or unenforceable, I will continue to be bound by the remaining terms.
I am 18 years of age or older. I have read this document and agree to all of the policies, terms and conditions and am signing it freely. I understand the legal consequences of signing this document including a) releasing Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole) from all liability, b) waiving my right to sue Tennis With Cole, its employees, officers, volunteers and agents (collectively Tennis With Cole), and c) assuming all risks of participating in The Tennis With Cole Program and any events incidental of The Tennis With Cole Program.
I am the participant, the parent or legal guardian of the participant. I have read this document, and am agreeing to it freely. I allow the participant to participate in The Tennis With Cole Program. I understand that I am responsible for my child’s actions and or my own actions as a participant described in this document. By acknowledging, signing, selecting agree or checking the box, I am delivering an electronic signature that will have the same effect as an original manual paper signature. The electronic signature will be equally as binding as an original manual paper signature.